Cancellations & refunds

Travel plans can change. Cancellation eligibility, charges and refund timing depend on the exact services you book and the conditions shared with your written quotation before payment.

How to request a cancellation

Email [email protected] with your booking reference, lead traveller name and the services you wish to cancel. Contact the team by phone if departure is close. Ask for written acknowledgement of your request.

Supplier conditions

Flights, hotels, transfers and activities may have different rules. Some services may be non-refundable; others may permit cancellation or date changes with a fee. The team will explain the applicable conditions for your booking.

Refund processing

Where a refund is due, the team will confirm the calculation, applicable deductions and expected processing route after checking with the relevant suppliers. No universal refund period or charge applies to every package.

Changes and missed services

Date changes, name corrections, unused services and missed departures are governed by the conditions of the booked services. Contact us promptly to discuss the available options.